Frequently Asked Questions
What does HMA do?
We share practical information and guidance drawn from our own lived experience of hearing loss.
We speak up for the needs and rights of people living with hearing loss, promoting inclusion and accessibility in everyday life.
We publish Hearing Matters, a quarterly magazine that informs HMA members of current research, lived-experience stories, community activities, advocacy and service provision related to hearing.
We also produces Hearing Research Matters, a digital magazine that showcases outstanding research and makes complex findings accessible and relevant to daily life.
Our educational videos on the HMA YouTube Channel help raise public awareness about hearing loss and hearing health.
We operate a Hearing Aid Bank that provides refurbished hearing aids to people on low incomes who are ineligible for government-funded support.
Each year, we present the Libby Harricks Achievement Award to celebrate individuals living extraordinary lives with hearing loss.
Do you conduct hearing tests, commonly known as audiograms?
No, we don’t. HMA does not have a trained audiologist or audiometrist on staff, nor the specialised equipment required to conduct hearing tests. However, we can guide you to appropriate clinics or services where you can have a full hearing test done.
I am having trouble hearing on the telephone - can you help?
You’re not alone. Many people with hearing loss find phone calls difficult.
The good news is, there are great solutions available. We can share practical tips and suggest assistive technologies or apps that make phone conversations clearer and easier. (e.g. How to download and use NALscribe App - a free speech-to-text app for iPhone, and free Google's Live Transcribe app for Andriod phones)
If needed, we can also connect you with technical specialists for personalised advice.
Can you recommend an audiologist?
At Hearing Matters Australia (HMA), we don’t make specific audiologist recommendations. But we can share helpful information about the different types of hearing service providers out there, from retail outlets and independent audiology practices to audiometrist businesses. Many of our members have found it useful to explore different options and choose a provider that feels right for them.
Will hearing aids restore my hearing?
Hearing aids are exactly that — an aid. They won’t restore your hearing, but in most cases, they can provide significant improvement. It’s important to persist with using your hearing aids, giving your brain time to adjust to amplified sounds and relearn what to focus on and what to filter out. Wearing them daily is key to effective “brain training” and getting the most benefit from your devices.
Can I buy a hearing aid through HMA?
No, HMA does not sell hearing devices. It’s important to see an audiologist for a proper assessment and professional advice before deciding which hearing aids are most suitable for you.
What is the Hearing Aid Bank?
The Hearing Aid Bank helps low-income people who don’t qualify for the government Hearing Services Program or NDIS programs. Donated hearing aids are checked, refurbished, and provided at low cost to those who qualify through an application process.
What is an ALD?
An ALD, or Assistive Listening Device, is a device designed to help you hear better in different situations, such as listening to the TV, noticing a doorbell or alarm, or using the telephone.
You’re welcome to watch our Cafe and Chat Technology Sessions to learn more about these devices and how they can help.
How much do hearing aids cost?
The cost of hearing aids can vary widely depending on the features you need and the service provider you choose. Some hearing aids are sold as part of a bundled package, which includes assessment, supply, and follow-up services, while others may be priced separately from the audiologist’s service fees.
When comparing costs, ask whether the price covers a comprehensive bundled service or is for the device only with limited support (unbundled). Don’t hesitate to shop around among audiologists in your area to find the package that best suits your needs.
If you buy a hearing aid online, you will still need professional fitting to get the best benefit. Many audiologists may not be familiar with the model you purchased, which could make tuning and servicing difficult.
For optimal results, we recommend choosing a hearing aid prescribed for your specific needs by a qualified audiologist you trust long-term. It’s important to select a device suited to your daily life rather than focusing solely on price.
Where is the Australian Hearing Hub?
The Australian Hearing Hub is located on 16 University Avenue, Macquarie University, North Ryde, Sydney, NSW. Hearing Matters Australia is located on the ground floor, behind the Concierge desk, next to the stairs. We share office space with Parents of Deaf Children and Hear For You.
Do I need to make an appointment to visit HMA?
Visitors are always welcome! Just drop us an email to admin@hearingmattersaustralia.org or a text on 0477 785 525 to double check our opening times or to arrange a visit.
How do I become a member of HMA?
Everyone with an interest in hearing loss is welcome to join HMA. You’ll become part of a supportive community that cares for people with hearing loss and their families.
Learn about the benefits of HMA membership and join us to be part of our community!